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Paul Dalglish
Managing Director
Serco Inc.
Paul Dalglish has spent most of his 20+ year career leading and transforming large people and process intensive operations. He is currently Managing Director at Serco Inc. where he is responsible for operating and growing Serco's Canadian business. Serco is a UK based company that provides a wide range of operations and management services to governments. Employees of Serco include Railcar Mechanics, Nuclear Scientists, Driver Examiners, Helicopter Pilots, Air Traffic Controllers, Radar Technicians and many more. Serco has 1,000 employees in Canada.
Prior to joining Serco, Paul was at Accenture where he held various roles including responsibility for Accenture's Global Network of 8,000 Call Center agents and responsibility for Business Development and New Business Transformation and Integration for Accenture's Utility Customer Care Outsourcing organization.
Paul joined Accenture when a company he helped spin-off from Enbridge was acquired by Accenture. At Enbridge, Paul had been the Vice President and General Manager of Enbridge Commercial Services Inc., a shared services company that provided IT, HR, Customer Care and Fleet Management services to other Enbridge companies. Throughout his time at Enbridge, Paul held leadership roles in various different areas of the company's field and inside operations.
Paul is currently on the Board of Serco DES Inc., a Serco subsidiary that provides driver examinations for the Ontario Government through Serco's province-wide network of DriveTest Centres. Paul has served as an Independent Director, a member of the Audit Committee and a member of the Independent Liquity Committee at AirSource Power Fund GP Inc. through its IPO and subsequent sale to Algonquin Power Income Fund. Paul has also served on the Board of Directors for a small Canadian Credit Union.
Paul is a Professional Engineer and has a Bachelor of Applied Science degree from the University of Waterloo, and a Master of Business Administration degree from the University of Western Ontario's Richard Ivey School of Business.
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